Privacy Policy
Last updated: July 3, 2026
Overview
Veterans Support Hub (“VSHClaim,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you use our website and document-preparation services, how we use it, and the choices you have.
Information We Collect
We collect information you provide directly to us, including your name, email address, account credentials, and the claim details you enter (such as conditions, symptoms, evidence descriptions, and supporting statements). We also collect basic technical information such as device and usage data to operate and improve the service.
How We Use Your Information
We use your information to create and manage your account, generate and organize your claim packet, process payments, provide customer support, send service-related communications, and improve the platform. When you purchase the Expert Review tier, authorized staff access your claim information to perform the manual review.
How We Share Information
We do not sell your personal information. We share information only with service providers who help us operate the platform (such as payment processing, hosting, and email delivery), and only to the extent needed to provide the service. We may disclose information if required by law.
Data Security
We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Choices
You may access, update, or request deletion of your account information by contacting us. You may also opt out of non-essential emails using the unsubscribe options provided in those messages.
Contact Us
If you have questions about this Privacy Policy, contact us at [email protected].
Veterans Support Hub is an educational and document-preparation platform. We are not the Department of Veterans Affairs, not a law firm, and do not provide legal representation. This service does not guarantee claim approval.